In this section, we have answered the most common questions about Fenefx services, training, and features. If you have a question that is not covered here, feel free to contact us; our support team is always ready to assist you.
If the equity exceeds the specified risk limit but the trade is closed with a profit, what happens?
Any exceedance of the risk limits, even by a single pip, is considered a violation of the rules, and the account will be blocked.
What type of account are the trades conducted on?
Trades are conducted on demo accounts during and after the challenge. Upon successfully completing the challenge, trades are copied to the company’s real account.
Which symbols are allowed for trading?
Trading is permitted on all trading symbols, including currency pairs, indices, commodities, cryptocurrencies, and more, as long as they are supported by the server.
How much profit is required on the main account per month?
There is no specific profit target defined for any time period. Even if losses occur within a period, as long as those losses do not exceed the allowed risk limit for the entire account, it will not be an issue.
Can I trade in two separate plans and/or merge them together?
Yes, you can trade in two separate plans, and there is no restriction on trading across multiple accounts and You can trade on different accounts. To merge accounts after entering the Real account (Main) phase, you can submit your request to the support team.
How is a trading day calculated?
The calculation of trading days is based on the opening of trades each day, provided that volume balance is maintained.
Can I refrain from trading for a period in the main account?
In the two-stage challenge account or the pro trader account, there is no time limit. However, if you plan not to trade for more than 30 days, you need to submit a ticket to support to request a non-trading status for your account. This will prevent the account from becoming inactive and being deactivated.
Can a person of any nationality receive funding from Fenefx?
Yes, you can receive funding from Fenefx regardless of your nationality.
Is it possible to merge accounts during the challenge phase?
You can merge funded accounts at any stage, provided that the types of accounts (challenge or pro trader) and the challenge stages are the same. Additionally, no trades should have been executed on the accounts for the merge request to be processed.
Which brokers can a trader open a trading account with?
A trader is introduced to 4 brokers for opening a trading account, and they can register and trade with any of these 4 brokers, even from within Iran.
Is the trading account created by the trader or the firm?
In order to make the process transparent, the account is created by the trader in each of the suggested brokers during the challenge levels, and after creating the account, the trader only provides the firm with the investor password for monitoring purposes.
On which trading platforms can trades be conducted?
Trades can be conducted on both MetaTrader 4 and MetaTrader 5 platforms. It is recommended to use MetaTrader 5 for trading due to its higher server speed, fewer outages, and faster data transfer.
Is it possible to not trade on a trading account for a specified period?
Yes, if a trader wishes to refrain from trading for any reason, even during the challenge stage, they can coordinate with support by submitting a ticket. They may have their account inactive for up to 30 days. With further coordination, this period can be extended.
Is increasing the capital in the main account subject to a fee?
No, increasing the capital is done free of charge. In two-stage accounts, after every 30% profit withdrawal, the capital is increased by 30%. In pro trader accounts, after each 10% profit withdrawal, the capital is increased by 50%.
Is any profit given to the trader during the challenge phase?
The first and second stage challenges are conducted on demo accounts without connection to the company’s servers and are solely intended to demonstrate the trader’s skills. Once the challenges are passed, the main account is provided to the trader. In this main account, 80% of the profit is given to the trader for the first two withdrawals, and 90% of the profit is paid to the trader from the third withdrawal onward.
What is the leverage for the accounts?
The leverage for all stages and accounts is 100.
How is profit withdrawal handled in the accounts?
In two-stage accounts, the trader receives 80% of the profit for the first two withdrawals, and 90% from the third withdrawal onward. The trader can request withdrawals every ten days of trading. There is no withdrawal limit in these accounts. Additionally, after every cumulative withdrawal of at least 30%, 30% will be added to the initial balance. In Pro Trader accounts, the trader receives 50% of the profit, and after each withdrawal, 50% will be automatically added to the trader’s initial balance. Traders can request withdrawals after every five days of trading. The minimum withdrawal amount in these accounts is 10% of the initial balance.
Is it allowed to trade with multiple devices and different IPs on a single trading account?
Yes, traders can use multiple phones, laptops, or computers for one account. Changing IP addresses due to using a VPN is also allowed and will not cause any issues.
What happens if a trade is opened at a non-news time but closed during a news event?
If a trade is opened during a news event, the profit will not be calculated. However, if a trade was opened before the news event and hits the target during the news, there will be no restriction, and the profit will be awarded to the trader.
