Privacy Policy of FeneFx Ltd
(Hereinafter referred to as "the Company")
Your Personal Data is Protected
The Company takes the security of its clients' personal data and the storage of confidential information very seriously. To prevent any loss, misuse, changes, or unauthorized access of information by third parties, the Company fulfills all relevant requirements (both administrative and technical), including regularly performing checks, tests, and other essential reviews.
The Company respects your right to privacy. This Privacy Policy (hereinafter, "Policy") applies to personal information that is collected from the Company's website as well as any other affiliated websites and applications. This Policy does not apply to websites operated by other organizations or third parties. This Policy also applies to personal information that is collected when you use the Company's products and services or during any correspondence held by telephone, email, or otherwise. The purpose of this Policy is to inform you about the type of information gathered by the Company, how it is used, how it is kept secure, and what your data privacy rights are.
1. What Personal Information is Collected by the Company and for What Purposes?
The personal information that may be collected by the Company falls into, but is not limited to, the following categories:
1.1. Information You Provide Voluntarily
You can provide the Company with your personal details, contact information, selected images (including the associated information), and financial data, etc., by filling in forms online or by sending them by post, providing them over the telephone, email, or any other available method. This includes the personal information you provide when you:
- Apply for the Company's products or services.
- Create an account with FeneFx Ltd on the Company's website.
- Subscribe to the Company's publications or those of affiliated third parties.
- Agree to receive promotional materials from the Company.
- Take part in a contest, a loyalty program, promotion, or survey.
- Provide feedback.
Additionally, certain parts of the Company website may ask you to provide personal information voluntarily. The personal information that you are asked to provide, along with the reasons for which you are asked to provide it, will be made clear to you at the time you are asked to provide such information.
1.2. Information the Company Collects Automatically
When visiting the Company's website, certain information (such as your IP address, device type, browser type, etc.) is automatically sent from your device. In some jurisdictions, including European Union member states, this information may be classified as personal information under standard regulations for data protection.
The Company also receives information about how your device has interacted with the website, including the pages accessed and links followed. Collecting this information enables the Company to conduct analyses of user and client requests for the purpose of improving the quality of available products and services.
2. Disclosure of Personal Information
The Company may disclose your personal information to the following categories of recipients:
- Group companies, third-party service providers, and partners who provide the Company with data processing services (for example, to support the delivery of, provide functionality for, or help to enhance the security of the Company website) or who otherwise process personal information for the purposes described in this Policy.
- Any competent law enforcement body, regulatory or government agency, court, or other third party as permitted by law.
- Any other person with your consent to the disclosure of such information.
3. Purpose of Data Usage by the Company
The Company uses your personal data for the following purposes:
3.1. Serving You as a Client
Type of data: Identity (name, country of residence, address, and other similar information); contact details (email address, telephone number, webpage, and other); copies of national identity documents (passport, identity card, residency permit, US residency information, etc.); financial data (bank account details, bank card numbers and holder names, documents confirming the origin of capital, etc.); political exposure.
Purpose: Registering you as a new client, providing the opportunity to open a trading account, providing the opportunity to use the Company's products and services, facilitating non-trading operations in accordance with the Regulations for Non-trading Operations, and collecting information regarding the possibility that funds are owed to the Company.
Legal basis: Compliance with the Client Agreement, compliance with legal requirements.
3.2. Managing Risk, Money Laundering Prevention, and Responding to Regulatory Requirements
Type of data: Transactional, financial, identity.
Purpose: Compliance with applicable laws; money laundering detection, investigation, and reporting; responding to complaints; submission of information to applicable governmental bodies in cases where it is required by law; the collection of information where there is a legal obligation to do so for compliance and AML purposes, such as 'know your client' information; information relevant to international sanctions and restrictive measures.
4. User Rights
As a user, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, you may submit your request through the following methods:
- Email request to the designated address in this Policy.
- Completing the request form on the Company's website.
- Contacting customer support via phone or any available communication method.
Access and Correction of Information
You have the right to view, correct, or delete your personal data. If you submit a request for correction or deletion, the Company is obligated to process your request in accordance with applicable regulations and in a timely manner.
Right to be Forgotten
Upon your request, the Company must delete your personal data unless retention of such data is required by specific laws and regulations.
Right to Object to Data Processing
You have the right to object to the processing of your personal data at any time, especially if the data is being processed for commercial or marketing purposes.
5. Data Protection
The Company takes all necessary measures to protect your personal data. These measures include using data encryption, firewalls, and SSL security protocols to prevent unauthorized access to data. Additionally, access to sensitive information is limited to authorized personnel who require it.
Sensitive Information
If sensitive information such as financial data, identification documents, or personal identification details is collected, the Company ensures that this data is securely stored and processed, and only provided to authorized individuals with legitimate access.